Privacy Policy

Privacy Policy

Effective Date: 03/10/2024

Osteo Health Hub (referred to as "we", "our", or "the Hub") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or otherwise engage with us.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you interact with us or our services. This includes:

• Personal Identification Information: Name, email address, phone number, mailing address, and any other information you provide.
• Health Information: Medical history, treatments, or other health-related data shared with us during consultations, assessments, or treatments.
• Payment Information: Credit card details or other financial information necessary to process payments.
• Technical Information: IP address, browser type, device type, operating system, and browsing activity on our website via cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Provide and personalise our osteopathy and health services.
• Communicate with you regarding appointments, inquiries, or treatment plans.
• Process payments and manage billing.
• Improve our website, services, and user experience.
• Comply with legal requirements and safeguard our rights.

We may also use aggregated and anonymised data for research, service improvement, and analytics.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, IT service providers) under strict confidentiality agreements.
• Healthcare Providers: With your consent, we may share your medical information with other healthcare professionals involved in your care.
• Legal Obligations: When required by law, or to protect the rights, safety, or property of Osteo Health Hub or others, we may disclose your information to law enforcement or legal authorities.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have certain rights concerning your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations or ongoing treatment requirements.
• Withdraw Consent: Withdraw consent for specific uses of your information (e.g., marketing communications).

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can choose to disable cookies via your browser settings, but this may affect your experience on our site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting these sites.

8. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Osteo Health Hub
Email: Osteohealthhubworkington@gmail.com
Phone: 07828158463
Address: 1 Annie Pitt lane, clay flats industrial estate, Workington, CA14 2DB

This Privacy Policy was last updated on 3/10/2024.